Refund Policy

Version: 1.0

Last Updated: 2026-07-02

Effective Date: 2026-06-06

This policy covers purchases at starbind.me/reports, operated by STORMVIBE Ltd. (EOOD), EIK 208809995. It works together with the Reports Terms of Sale.

1. The Short Version

  • Reports are personalized digital products generated within minutes of payment. At checkout you ask us to start immediately and acknowledge waiving the 14-day withdrawal right — so once your report has been generated, we do not offer change-of-mind refunds.
  • If something is actually wrong — generation failed, you were charged without receiving a report, the report doesn't match the data you entered — we will fix it or refund you.
  • Unredeemed gift vouchers can be refunded within 14 days of purchase.

2. Why No Change-of-Mind Refunds

Each report is written specifically for the birth data you submit and delivered immediately. Under EU consumer law (Directive 2011/83/EU, Art. 16(m)), the 14-day right of withdrawal for digital content does not apply when performance has begun with your prior express consent and acknowledgment that you lose the right — which is exactly what the consent checkbox at checkout records, and what the order email confirms on a durable medium.

3. When You Are Entitled to a Remedy

EU consumers retain their statutory rights for digital content that fails to conform to the contract (Directive (EU) 2019/770). We will regenerate the report or refund the purchase if:

  • Generation failed and you never received your report.
  • You were charged more than once for the same order.
  • The report does not correspond to the data you entered (e.g. wrong chart computed for the data submitted).
  • The delivered content is materially defective — missing sections, corrupted file, wrong language.

Contact support@starbind.me with your order email and a description. In line with Directive (EU) 2019/770 as transposed in Bulgarian law, our first remedy is to bring the report into conformity — fix or regenerate it, free of charge, within a reasonable time and without significant inconvenience to you. If we cannot, if a regeneration attempt still fails to conform, or if the defect is serious enough to justify an immediate remedy, you are entitled to a proportionate price reduction or a full refund (termination of the contract).

Mistyped birth data: if you entered incorrect data (wrong date, time, or place), contact support — we will regenerate the report with corrected data free of charge, once per order, as a courtesy. This is a goodwill remedy, not a statutory obligation.

4. Gift Vouchers

A gift voucher is delivered as a code and is "performed" only when redeemed. You may therefore cancel an unredeemed voucher within 14 days of purchase for a full refund. Once redeemed (a report has been generated from it), Sections 1–3 apply instead.

5. How Refunds Are Paid

Refunds go back to the original payment method via Stripe, normally within 5–10 business days of approval. We do not charge a fee for processing a refund.

6. Contact

  • Support: support@starbind.me
  • Legal: legal@starbind.me · STORMVIBE Ltd. (EIK 208809995, VAT BG208809995), 27E Srebarna Street, Bldg. 7, Entr. A, Apt. A2, Lozenets District, Sofia 1407, Bulgaria

This Refund Policy was last updated on 2026-07-02.